FAQs (Frequently Asked Questions)

Order and Shipping:

 Where do I find my order number?

You can find your order number at the top of the email confirmation. It will also be in the shipping email.

How long does it take for an order to ship? 

We will ship your purchased items within 2-4 business days of order receipt. 

Where does shipping extend to? 

We ship within the continental United States: 50 states (including Alaska, Hawaii, and the District of Columbia).

Do you ship outside of the continental United States? 

Currently, no. Due to the cost of shipping as well as tariffs, import taxes, and country specific laws about importing proteins, we have decided not to pursue international shipping as of right now. 

Do you offer pick-up or delivery? 

Yes! We offer delivery! Please select the shipping method available to your delivery address during the checkout process. We'll get the treats to you within 2-5 business days of order receipt. 

Why is the cost of shipping so high?

The price is what the carriers - UPS, DHL and the U.S. Postal Service - are charging. The prices changes accordingly with those carriers. We do not mark up these charges at all.  The shipping cost is calculated by weight. We do not add any handling fees. 

 

Ingredients and manufacturing process:

What does “single-ingredient” mean? 

Just like how your cat and dog is #1 in human's heart, each treat contains ONLY one ingredient. Single ingredient means that it is just one ingredient used to make the treat.  Additionally, there are no additives (e.g. corn, wheat, soy, eggs, diary, etc.), fillers, and preservatives. Just that one or single ingredient. The treats are made with fresh proteins, and restocked weekly.

Where do you source the proteins?

These treats are made using ONLY human grade proteins sourced from a SF bay area meat wholesaler and local farmers. Only the best ingredients for your cat and dog friends!

Where are the treats made? 

The treats are prepared and manufactured at a commercial kitchen in Alameda, CA. 

 

Luna:

Luna has such an interesting look. What’s her breed?

Thank you! According to the DNA test we did with EmbarkVet, this is her breed breakdown: 

 

Who’s Luna’s favorite human friend?

In her immediate human family, she loves her Human mommy and her human grandmom. Outside of her family, Luna has slowly warms up to human friends. Amongst her new favorites, she is super friendly giving them kisses and asking for belly rubs. 

Who’s Luna’s best dog friend?

Luna is very particular. She likes who she likes. Having said that, once she determines that a dog friend is her friend, then that’s dog friend is a friend for life. Her dog walker tells me that Luna plays with all the other dog friends in their pack. Some of her besties include: Little Joe, QQ, and Brody. 

How old is Luna?

According to her adoption paperwork, Luna’s birthday is October 31, 2019.

What’s Luna’s personality?

Luna is the most loyal, protective, independent, and funniest dog. Despite her face looking like that of a yorkie, it took Human years to realize that she has a Australian Cattle Dog (ACD)'s brain. She definitely has the characteristics of a ACD: fiercely loyal and protective, vocal, loves a good game of tug/bag, and always trying find a job to do. Human is training Luna to shift her mindset from "protecting" to "observing". It's a slow and evolving journey!   

Which is Luna’s favorite chips? 

Chicken. Period. Although Luna is the CTO (Chief Taste Officer), she loves to eat Chicken Chips. As Human has introduced additional protein types, Luna has developed a love for Duck Chips and Salmon Chips. It took her 2 years to even eat the Beef Liver Chips! Human is patient! 

What are Luna’s favorite activities?

At home, Luna loves a good game of tug. On the trails, she loves to hold her tennis ball in her mouth (her job). 

How many buttons does Luna have? 

Luna probably knows about 60+ words. She has 40 buttons right now (and more if I remember to add them).

  

Misc:

Why do you refer to dogs as “dog friends”? 

Before Luna came into my life, Human watched endless videos of dogs “talking” (communicated by pressing buttons) on Instagram and Tiktok and marveled at their intelligence. When Human got Luna, Human wanted to see if it was possible for Luna to communicate with the buttons as well. Luna tarted off with a few basic words (e.g. “eat”, “potty”, “I love you”, “friend”). It got to a point where Luna was pressing the “friend” button often, and Human began to wonder which friend Luna was referring to. To distinguish, Luna was given a “dog friend” and “human friend” button to press accordingly. Those terms stuck.  

Can cats eat these treats? 

Yes! Cats can totally eat these treats as well. Cats are hyper-carnivore or obligate carnivore, which means they require meat to live healthy lives. While modern dogs' diets have evolved with humans to be omnivore (eating meat and plant origin), cats remain carnivores (eating meat origins ONLY) due to their short digestive tracks. Since these treats are single ingredient treats made by dehydrating, they are perfect for cats. Some cats even prefer the texture! 

Fun Fact: Cats have the shortest digestive track to body size ratio of any mammal. As a result, they have less fermenting bacteria to help them break down plant material and derive nutrients from it. For this and other reasons, cats are career carnivores that need to be kept on a meat-based diet.)

Why rebrand to a new name? 

Since we know that cat friends have been eating these treats since Day 1, we decided we wanted to rename our business to be more inclusive of them! 

 

If you need a question answered that’s not included here, send a note to luna@lunasgoodcatanddogtreats.com and we will happily answer your questions.