Refund policy

 

Unfortunately, we do not accept returns or exchanges. Once packages have been dropped off at a shipping carrier (USPS, UPS, DHL), we are no longer responsible for your package unless your item is defective.

Please inspect your package within 24 hours of arrival to ensure you have received all of your items and to ensure nothing is defective.

What happens if my order is defective?

If you receive a defective item (excludes physical damages to your package), please take a photo or video and contact us via email at luna@lunasgooddogtreats.com within 24 hours of receiving your package so we can assess the situation. Please email us at luna@lunasgoodcatanddogtreats.comwith details and photos of the product defect. We will respond within 4-5 business days. 

What if I'm missing an item?

If you are missing an item please let us know within 24 hours so we can resolve the issue! Take a photo of your contents laid out with packaging and send us an email with your name and order number!